Our world has changed. So has the way we work and learn. More and more we learn at distance, work from home and access information across multiple channels.
Therefore, we also adapted our training methods, making our trainings in leadership through relationship intelligence, excellence in client experience, and luxury branding accessible both on and offline.
Our quality standards to do so are very high, using best recording technology in order to provide great learning experience.
All courses can be booked as Webinars. Gradually we also transform our core topics into highly engaging online courses through video series.
Click this button to discover our online courses
Michaela Merk has earned the highest designation for virtual speaking and setup, the Certified Virtual Presenter, handed over by the leading online speaking agency eSpeakers.
Since 2010, Michaela Merk counts among the Top 100 Excellent Trainers and Speakers.
She has been selected to be a training expert to the largest French association of leaders and managers, the APM. (Two locations)
ONLINE TRAINING TOPICS
Leadership in a world of change and challenge
Learn to use the power of emotional and relationship intelligence
This training has been designed in order to help leaders better affront times of major transformation and change, either within their company or impacted from outside. We will discuss, which significant changes impact leadership in the next decade. Participants will learn about the leadership qualities they must build in order to master such complex and destabilizing situations. A big focus in this workshop will be given to relationship intelligence in leadership, which is one of the main leadership qualities to reinforce the bonds between teams and the entire company ecosystem. In times of change, you need brand ambassadors who are the most engaged drivers in the change process. We show you how you can successfully transform your employees into such precious brand ambassadors in times when you must bring stability to your business.
Participants
People in leadership positions or those who will face leadership responsibility in the close future.
Leadership Through Relationship intelligence:
How to transform your teams into engaged brand ambassadors
Leaders in business are role models, coaches, visionary guides who set the path for their teams and lift them up to higher levels of performance. Managers only become inspirational leaders if they manage to connect with their teams through relationship intelligence. This is the condition for transforming your teams into brand ambassadors who live, embody and share the values of your company. The more brand ambassadors you manage to create in your firm, the more successful your business will become in the long run. In this training we will help you know yourself better as a person and leader and allow you to master leadership techniques through relationship intelligence.
Participants
Your responsibility is to lead and inspire teams, no matter the industry sector and the size of your teams. You have to manage, motivate and engage people in their mission and tasks serving your company.
Managing Client Experience Through Relationship Intelligence
This training will help managers in retail functions (store managers, retail directors, general managers) empower their service and sales teams through relationship intelligence. RI is the central skill required today in order to generate memorable client experience. Most service and sales teams master their products, but lack the emotional components that make the difference to modern clients when selecting a product or brand. The better you manage your teams through relationship intelligence, the better they will be able to use this skill in interaction with their clients. Only if your teams speak to their clients’ hearts does a shopping experience become memorable.
Participants
You should have a management responsibility in sales or service, no matter your level of seniority or the size of your team. You can work for a brand, a retailer, or in a service business such as hospitality. The client plays a central role in your business.
Managing Client Experience Through Relationship Intelligence
This training will help managers in retail functions (store managers, retail directors, general managers) empower their service and sales teams through relationship intelligence. RI is the central skill required today in order to generate memorable client experience. Most service and sales teams master their products, but lack the emotional components that make the difference to modern clients when selecting a product or brand. The better you manage your teams through relationship intelligence, the better they will be able to use this skill in interaction with their clients. Only if your teams speak to their clients’ hearts does a shopping experience become memorable.
Participants
You should have a management responsibility in sales or service, no matter your level of seniority or the size of your team. You can work for a brand, a retailer or in a service business such as hospitality. The client plays a central role in your business.
Offering Client Experience Through Relationship Intelligence
In this training, sales and service teams will learn to foster their emotional and relationship intelligence in ways that create the best client experience possible. In times when clients can learn everything about products and brands online, relationship intelligence becomes the most important quality to enchant demanding clients. Leaving clients with a memorable experience has become the number one challenge in retail and service today. Learn how to create close customer relationships, use empathy to identify client desires, create trust and surprising moments and tell stories in a captivating way. In this training, you will also learn to reflect on your own personality and motivations, so you will be better able to serve clients and anticipate their wants.
Participants
Your task is to offer the best possible client experience to increasingly demanding customers, no matter their age, culture or income level. You are the one who must be able create close relationships and lasting memories.
Improve Your Presenting and Pitching Skills Through Relationship Intelligence
Do you have to frequently present ideas to your teams or other stakeholders? Are you starting your own business and need to convince potential investors or business partners to give you funding? In this training, you will improve your presenting and pitching skills, so you can deliver your message in a more striking, sharp and captivating way. Learn how to formulate your own pitch or that of your products. Learn how to share your ideas with your teams in a memorable style. Learn to connect with your audience through all facets of relationship intelligence. Only if you manage to incorporate emotion in your presentations, will your messages stick in people’s mind. Good presentation skills make you more influential and successful, since you’re able to share your messages more effectively.
Participants
This training targets all who want to improve their communication, presentation and pitching style, no matter your seniority and title. You can be a manager in a company or an entrepreneur leading your own business.
Improve Your Presenting and Pitching Skills Through Relationship Intelligence
Do you have to frequently present ideas to your teams or other stakeholders? Are you starting your own business and need to convince potential investors or business partners to give you funding? In this training, you will improve your presenting and pitching skills, so you can deliver your message in a more striking, sharp and captivating way. Learn how to formulate your own pitch or that of your products. Learn how to share your ideas with your teams in a memorable style. Learn to connect with your audience through all facets of relationship intelligence. Only if you manage to incorporate emotion in your presentations, will your messages stick in people’s mind. Good presentation skills make you more influential and successful, since you’re able to share your messages more effectively.
Participants
This training targets all who want to improve their communication, presentation and pitching style, no matter your seniority and title. You can be a manager in a company or an entrepreneur leading your own business.
Do you want to improve your leadership skills, so you can become a role model and coach to your teams?
Do you want to learn how to transform as many team members as possible into engaged brand ambassadors?
Do you want to improve your presentation and pitching skills, so you can captivate your teams with striking messages that stick in their mind?
Do you want to learn how to manage your sales teams, so you can help them generate a memorable client experience?
We have trained hundreds of managers and their teams of leading premium and luxury brands such as Dior, Four Seasons Hotels, Yves Saint Laurent and many more.
We empower participants with relationship intelligence – the essence of client experience and leadership today. We base ourselves on 20 years of leadership experience and 10 years of research on relationship intelligence in the field of luxury and service centered industries.
In addition to our own tools in relationship intelligence we are certified coaches in various behavioural and motivational tools such as DISC, Emotional Intelligence and WPMOT, which we incorporate in our trainings and use for analysing personality profiles.
In order to expand our leadership methods we have been trained in America at the John Maxwell Institute, one of the world’s largest experts in organizational leadership
All trainings are adapted to your industry, corporate needs, available time and the participants’ profile.
All of our trainings can be organized with physical presence or in the form of webinars.
They can be held in English, French or German in all places across the globe.
Our trainings have workshop style, are highly interactive, engaging, playful, team-builing, concrete.
Our numerous benchmarks and examples from various industry sectors allow participants to broaden their mind-set and get inspirations from other areas.
No participant leaves the training without a personal action plan for oneself in the short, mid or long-term.
We can train your teams within your company or organize mixed-groups with other companies.
The minimum size of participants should be 5 in one group.
If you want to have a very personal training on one of our proposed topics we can also provide you individual coaching sessions.
The shortest training format are half-day trainings.
Most companies ask for one or two-day trainings.
Depending upon your desired time, we adapt the content accordingly.
