Award-Winning Speaker, Consultant, Author, Trainer & Coach

Michaela is an Expert in Leadership, Customer Experience & Luxury Marketing.
For over 10 years, she has demonstrated her expertise on 5 continents, to over 100,000 people across 30 countries.

Being trilingual – French, German, English– Michaela knows how to captivate her audience no matter what country she is in, thanks to her knowledge, dynamism and charisma.

In 2020 she has obtained the highest International Award for Public Speaking, the Certified speaking professional (CSP) offered by the National Speakers Association of the United States.

Michaela Merk's Resume

Years of Expertise
Brand & Retail Management

Companies Accompanied

Countries in Contact

Audience per Year

Languages Spoken
German, French, English



German in origin, Michaela has been living in Paris for more than 25 years.
Indeed, she had been working in Leadership positions and had been guiding Top Managers working for influential Global Brands such as L’Oréal, Dior, Hermès, Four Seasons Hotels, Rolex, Vacheron Constantin, etc.  Her own leadership experience within international companies allowed her to experience Change Management and all the transitions related to this organizational change.

Moreover, she realized the importance of Relational & Emotional Intelligence, especially in in these times of change : 80% of the Leadership Success is due to Relational & Emotional Intelligence Skills. Contrary to what one might think, hard skills, such as finance, strategy or sales, are not the skills that help to overcome a difficult period.



In addition to her career in Teaching and Consulting, Michaela is the author of several top-ranking articles. Her latest book, “Luxury Sales Force Management: Strategies for Winning Over Your Brand Ambassadors” has become an important resource to leaders in several prominent organizations.

She is a Certified Coach (John Maxwell Institute, USA) in various Behavioral & Motivational tools : DISC, Emotional Intelligence, WPMOT (Work Place Motivators), etc.



Michaela holds a PhD in Marketing, which she defended at Sorbonne Business School and HEC.
This qualification enabled her to become a Professor in Management & Marketing. Thus, she has been teaching related lectures within 10 leading Business Schools & Universities – ESSEC, Science Pro Paris, etc – in Europe, Asia, America, and Middle East.



One of her main sources of inspiration is her 100+ trips and expeditions to the most extreme regions of the world. She has observed authentic tribes, like researcher Jane Goodall, who explored wildlife and active volcanoes in the most remote places on our beautiful planet.

Another source that has shaped her work comes from high-level gymnastics, which she practiced for over 15 years. The tenacity, precision, excellence and team spirit she learned as an athlete helped her and her team win the German Championships 5 times. These values continue to inspire her work today.


For over 20 years, …. To some of the world’s most successful luxury brands and companies that want to level up their value. Organisations hire us to build powerful brands, leaders, and client experiences through what we call Relationship Intelligence (RI). It is the art of connecting, analysing, and adapting to clients — no matter what the clients’ mood, motivation, and culture.

Companies that master Relationship Intelligence will attract clients more easily. They’ll also more powerfully engage employees, sales teams, suppliers, and everyone else who contributes to the company’s success. It makes clients to brand ambassadors. Relationship Intelligence is the true trigger to a memorable client and employee experience.

We help companies detect the secrets of Relationship Intelligence through

Inspiring and engaging



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Intense and result oriented



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Efficient and tailor-made



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Individual and personalized



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How did the concept of Relationship Intelligence emerge?

I became interested in Relationship Intelligence during a trip to Africa, where I met with Dr. Jane Goodall, who was researching on Relationship Intelligence of animals in association with nature and human beings. Inspired from her work and based on my own leadership and marketing experience, I wanted to see how Relationship Intelligence applies to the interaction between brands, clients, and sales teams. Therefore, I conducted research by observing and interviewing thousands of managers, sales and service teams, and clients from over 50 premium and luxury brands. 

Relationship Intelligence is the true trigger to a memorable client and employee experience.

We have identified the emotional factors that make Relationship Intelligence so powerful. We then tested Relationship Intelligence in the luxury industry, since luxury has the most demanding clients and successful brands.

Tomorrow’s most powerful brands will be the ones that make Relationship Intelligence a top priority and create a customer journey that’s seamless. Relationship Intelligence starts with the company’s leadership team and trickles down throughout the entire ecosystem.


Our core expertise lies in the following areas:

merk vision icon small-02Leadership Excellence in Challenging times

Client Experience through Relationship Intelligence

merk vision icon small-02Service and Sales Excellence

merk vision icon small-02Luxury Brand Management and Communication

merk vision icon small-02Shaping Engaged Brand Ambassadors

All of these fields nourish each other and are based on 20+ years of professional expertise.

We collaborate with a pool of expert consultants, trainers and partner agencies of highest quality in order to bring to your company the best and most tailor-made service possible.

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