We have trained hundreds of managers and their teams of leading premium and luxury brands such as Dior, Four Seasons Hotels, Yves Saint Laurent or L’Oreal. In addition, our clients include companies for whom excellence in service and customer relations is central and that place people as brand ambassadors at the heart of their company culture.
In our trainings we train participants in relationship intelligence – which plays a central role in all human relationships: in employee management, in customer contact, in project work.
We draw on 20 years of leadership experience and 10 years of research on relational and emotional intelligence in areas with demanding customers and employees.
All our trainings can be organized with a physical presence or in the form of webinars. From an academic perspective, Dr. Michaela Merk, founder of Merk Vision, is a lecturer at Sciences Po Paris and Paris School of Luxury.
Merk Vision has received the Qualiopi seal of approval for the quality of its professional training. This certification is issued by the French government and confirms the high level of training offered by our organization.
Michaela Merk has obtained the highest certification of the French Speakers Association (AFCP) for her speaking skills. The biggest European Speakers Bureau “Speakers Excellence” counts her among the top 100 speakers and trainers in Europe. She obtained herself speaker training by the best American speakers united in the Global Speakers Association.
She has been selected to be a training expert to the largest French association of leaders and managers, the APM.
Do you want to improve your leadership skills, so you can become a role model and coach to your teams?
Do you want to learn how to transform as many team members as possible into engaged brand ambassadors?
Do you want to improve your presentation and pitching skills, so you can captivate your teams with striking messages that stick in their mind?
Do you want to learn how to manage your sales teams, so you can help them generate a memorable client experience?
We have trained hundreds of managers and their teams of leading premium and luxury brands such as Dior, Four Seasons Hotels, Yves Saint Laurent and many more.
We empower participants with relationship intelligence – the essence of client experience and leadership today. We base ourselves on 20 years of leadership experience and 10 years of research on relationship intelligence in the field of luxury and service centered industries.
In addition to our own tools in relationship intelligence we are certified coaches in various behavioural and motivational tools such as DISC, Emotional Intelligence and WPMOT, which we incorporate in our trainings and use for analysing personality profiles.
In order to expand our leadership methods we have been trained in America at the John Maxwell Institute, one of the world’s largest experts in organizational leadership
All trainings are adapted to your industry, corporate needs, available time and the participants’ profile.
All of our trainings can be organized with physical presence or in the form of webinars.
They can be held in English, French or German in all places across the globe.
Our trainings have workshop style, are highly interactive, engaging, playful, team-builing, concrete.
Our numerous benchmarks and examples from various industry sectors allow participants to broaden their mind-set and get inspirations from other areas.
No participant leaves the training without a personal action plan for oneself in the short, mid or long-term.
We can train your teams within your company or organize mixed-groups with other companies.
The minimum size of participants should be 5 in one group.
If you want to have a very personal training on one of our proposed topics we can also provide you individual coaching sessions.
The shortest training format are half-day trainings.
Most companies ask for one or two-day trainings.
Depending upon your desired time, we adapt the content accordingly.