Improve client experience strategies
- Harmonize and improve the client experience strategy across markets
- Conduct and audit to analyze client experience best-practices
- Manager interviews
- Sales team interviews
- Client interviews
- Provide a new client experience measurement recommendation
- Help Human Resources redefine the roles and responsibilities in retail positions in order to make them more desirable and accurate
- Elaborate morning briefings for managers instore in order to provide them with new brand-related and inspirational content
- Animate retail conventions and workshops
