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Improve client experience strategies

  • Harmonize and improve the client experience strategy across markets 
  • Conduct and audit to analyze client experience best-practices 
  • Manager interviews
  • Sales team interviews
  • Client interviews
  • Provide a new client experience measurement recommendation 
  • Help Human Resources redefine the roles and responsibilities in retail positions in order to make them more desirable and accurate 
  • Elaborate morning briefings for managers instore in order to provide them with new brand-related and inspirational content
  • Animate retail conventions and workshops
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