Excellence in Leadership and Client Experiences Through Relationship and Emotional Intelligence.
For over 20 years, we’ve been advisors, trainers and speakers to some of the world’s most successful luxury brands and companies that want to level up their value. Organisations hire us to build powerful brands, leaders and client experiences through what we call Relationship Intelligence (RI).
It is the art of connecting, analysing, and adapting to people in order to engage them in close and lasting relationships. It is a key leadership quality to succeed in today’s complex and challenging times.
Companies that master Relationship Intelligence will attract clients more easily. They’ll also more powerfully engage employees, sales and service teams, suppliers, and everyone else who contributes to the company’s success. It makes clients become brand ambassadors. Relationship and Emotional Intelligence are the true trigger to a memorable client and employee experience.
Tomorrow’s most powerful companies will be the ones that make Relationship Intelligence a top priority. Relationship Intelligence starts with the company’s leadership team and trickles down throughout the entire ecosystem.
Based on the secrets of Relationship Intelligence (RI) we help companies build powerful brands and client experiences through:
ABOUT DR. MICHAELA MERK
Michaela is an international keynote speaker, consultant, trainer, author, and professor.
As an expert in Relationship and Emotional intelligence to develop successful leadership talents, salespeople and luxury brands, Dr. Michaela Merk has inspired over 100,000 people in over 20 countries for over ten years. Her credo: “Those who master relationship intelligence own the secret to generate a memorable client experience.”
In her keynotes, Michaela captivates large audiences in English, French and German through her dynamic and charismatic style. In 2020 she has obtained the highest international award for public speaking and training, the Certified Speaking Professional® (CSP) designation, offered by the National Speakers Association of the United States.
She is German and has been living for 25 years in Paris, where she has worked in leadership positions and guided leaders of influential global brands such as L’Oréal, Dior, Hermès, Four Seasons Hotels, Rolex, Vacheron Constantin and many more.
During her own leadership experience in international companies she experienced what it means to lead through times of transformation. She also realized that relationship intelligence contributed to 80% of leadership success while hard skills (such as finance, strategy or sales related skills) were not what held the ship together;
Along with her business practice, operated through her company Merk Vision, Michaela is a professor in management and marketing. She teaches or has taught at ten leading business schools and universities in Europe, Asia, America, and the Middle East, among others at ESSEC and Sciences Po Paris.
She holds a PhD in Marketing, which she defended at Sorbonne Business School and HEC, and is the author of several top-ranking articles. Her book, “Luxury Sales Force Management: Strategies for Winning Over Your Brand Ambassadors,” has become an important resource to leaders in several prominent organizations.
She is a certified coach in various behavioural and motivational tools, such as DISC, Emotional Intelligence and WPMOT (Work Place Motivators), and has been trained in America at the John Maxwell Institute, one of the world’s largest experts in organizational leadership.
One of her main inspiration sources are her over 100 trips and expeditions to the most extreme parts of the world, living with and observing still authentic tribes, learning from researchers like Jane Goodall about wildlife and exploring still active volcanoes in remote parts on our beautiful planet.
PUBLICATIONS BY MICHAELA MERK
Luxury Sales Force Management:
Strategies for winning over your brand ambassadors.
Main dimensions and impact within the context of private brand retailing.
The Dark Side of Salesperson Brand Identification in The Luxury Sector:
When brand orientation generates management issues and negative customer perception.