Building Powerful Brands, Leaders and Client Experiences Through Relationship Intelligence
For over 20 years, we’ve been advisors, trainers and speakers to some of the world’s most successful luxury brands and companies that want to level up their value. Organisations hire us to build powerful brands, leaders and client experiences through what we call Relationship Intelligence (RI).
It is the art of connecting, analysing, and adapting to people in order to engage them in close and lasting relationships. It is a key leadership quality to succeed in today’s complex and challenging times.
Companies that master Relationship Intelligence will attract clients more easily. They’ll also more powerfully engage employees, sales and service teams, suppliers, and everyone else who contributes to the company’s success. It makes clients become brand ambassadors. Relationship Intelligence is the true trigger to a memorable client and employee experience.
Tomorrow’s most powerful companies will be the ones that make Relationship Intelligence a top priority. Relationship Intelligence starts with the company’s leadership team and trickles down throughout the entire ecosystem.
Based on the secrets of Relationship Intelligence (RI) we help companies build powerful brands and client experiences through:
ABOUT DR. MICHAELA MERK
Michaela is the founder and CEO of Merk Vision. She is an international keynote speaker, consultant, trainer, author, and professor. As an expert in client experience and powerful brands, she has spoken for over ten years, to 100,000 people, on five continents, in 20 countries. Michaela has earned the Certified Speaking Professional® (CSP) designation, the highest award in public speaking and training offered by the National Speakers Association of the United States. In her keynotes she captivates large audiences in English, French and German.
She is German and has been living for 25 years in Paris, where she has worked with top management for many of the world’s most influential luxury brands. Her clients include Cartier, Dior, Hermes, L’Oreal, Louis Vuitton, Rolex, and several Palace Hotels.
Along with her business practice, Michaela is a professor in marketing and luxury goods management. She teaches or has taught at ten leading business schools and universities in Europe, Asia, America, and the Middle East.
She holds a PhD in Marketing, which she defended at Sorbonne Business School and HEC, and is the author of several top-ranking articles. Her book, “Luxury Sales Force Management: Strategies for Winning Over Your Brand Ambassadors,” has become an important resource to leaders in several prominent organizations.
She is a certified coach in various behavioural and motivational tools, such as DISC, Emotional Intelligence and WPMOT (Work Place Motivators) and has been trained in America at the John Maxwell Institute, one of the world’s largest experts in organizational leadership.
One of her main inspiration sources are her over 100 trips and expeditions to the most extreme parts of the world, living with and observing still authentic tribes, learning from researchers like Jane Goodall about wildlife and exploring still active volcanoes in remote parts on our beautiful planet.
PUBLICATIONS BY MICHAELA MERK
Luxury Sales Force Management:
Strategies for winning over your brand ambassadors.
Main dimensions and impact within the context of private brand retailing.
The Dark Side of Salesperson Brand Identification in The Luxury Sector:
When brand orientation generates management issues and negative customer perception.