Excellence in Leadership and Client Experiences Through Relationship and Emotional Intelligence.
For over 20 years, we’ve been advisors, trainers and speakers to some of the world’s most successful luxury brands and companies that want to level up their value. Organisations hire us to build powerful brands, leaders and client experiences through what we call Relationship Intelligence (RI).
It is the art of connecting, analysing, and adapting to people in order to engage them in close and lasting relationships. It is a key leadership quality to succeed in today’s complex and challenging times.
Companies that master Relationship Intelligence will attract clients more easily. They’ll also more powerfully engage employees, sales and service teams, suppliers, and everyone else who contributes to the company’s success. It makes clients become brand ambassadors. Relationship and Emotional Intelligence are the true trigger to a memorable client and employee experience.
Tomorrow’s most powerful companies will be the ones that make Relationship Intelligence a top priority. Relationship Intelligence starts with the company’s leadership team and trickles down throughout the entire ecosystem.
Merk Vision is certified Qualiopi and DataDock by the French government for its rigorous training and mentoring.
Based on the secrets of Relationship Intelligence (RI) we help companies build powerful brands and client experiences through:
ABOUT DR. MICHAELA MERK
Michaela is an international keynote speaker, consultant, trainer, author, and professor.
In her engaging trainings, coachings, conferences, Michaela builds excellence in leadership, customer experience and sales through Relationship Intelligence.
Her credo: “Those who master relationship intelligence hold the secret for building powerful leadership qualities, for winning loyal customers, for captivating audiences, for transforming teams into highly engaged brand ambassadors.”She has inspired over 100,000 people in more than 20 countries for over a decade.
Michaela captivates highly diverse audiences in English, French and German with her dynamic and charismatic style. In 2020, she received the highest international award for public speaking, the Certified Speaking Professional (CSP) offered by the National Speakers Association of the United States.
Her most requested topics:
- Energizing customer experience through Relationship Intelligence
- Leadership Excellence through Relationship Intelligence
- Transforming Teams into highly engaged Brand Ambassadors
- Successful Leadership in times of Transformation
- The Secrets of Selling Premium Successfully
- The Secrets of Luxury Brands
Her talent in inspiring and motivating people allowed her to successfully manage and coordinate international teams as Retail director and General Manager for premium and luxury companies such as Estée Lauder Companies, L’Oréal and Marionnaud. Since the creation of Merk Vision, she developed conferences and trainings for the biggest luxury groups, including LVMH, Richemont, Hermes and Chanel, but also smaller companies and other industries who want to learn from the best. This made her collaborate with all kind of industries where people and relationships matter the most!
Michaela holds a PhD in marketing, which she defended in 2012 at IAE Paris, and is the author of numerous business and academic articles. Her book, “Luxury Sales Force Management: Strategies for Winning Over Your Brand Ambassadors,” has become an important resource for executives in the premium and luxury industries.
In addition, she lectures or has taught luxury marketing and management in leading international business schools and Universities including Sciences Po Paris, ESSEC, IESEG and University of St Gallen.
She is a certified coach in various behavioural and motivational tools, such as DISC, Emotional Intelligence and WPMOT (Work Place Motivators), and has been trained in America at the John Maxwell Institute, one of the world’s largest experts in organizational leadership.
One of her main inspiration sources are her over 100 trips and expeditions to the most extreme parts of the world, living with and observing still authentic tribes, learning from researchers like Jane Goodall about wildlife and exploring still active volcanoes in remote parts on our beautiful planet.
PUBLICATIONS BY MICHAELA MERK
Luxury Sales Force Management:
Strategies for winning over your brand ambassadors.
Main dimensions and impact within the context of private brand retailing.
The Dark Side of Salesperson Brand Identification in The Luxury Sector:
When brand orientation generates management issues and negative customer perception.